Julie’s Story

Citizens Advice in North & West Kent Julie's Story

Julie is in her mid-50s and suffers from various health conditions (including diabetes and epilepsy) which have impacted her ability to take up employment. Julie receives Universal Credit (UC) and Personal Independence Payment (PIP). However, the benefits do not fully fund her daily living expenses.

Julie contacted the Kent Advice Hub via the freephone number, as she is struggling financially with the cost of living. She also wanted advice about why her PIP entitlement changed from the enhanced to the standard rate as her health became exacerbated. Julie recalled that her previous PIP assessment took place over numerous phone calls however, she struggled with these as she lost her voice after speaking for a prolonged period.

The adviser completed a benefits check which showed that Julie could be entitled to nearly £1000.00 (to contribute towards her standard allowance, housing, and disability or health conditions). She is currently receiving a different amount. Therefore, she was advised to check her existing UC statements to ensure she is receiving the correct amount and that she could contact us again for further help on this.

Additionally, the adviser provided her with other options to help with her financial situation. 

Julie was thankful for the advice and support received as she was given information about the next steps she could take to better her financial situation. She also knew where to access support on this.

All stories have been given different names and certain details have been omitted or changed to preserve their anonymity.