Make a video call

Want to see the Adviser you're speaking with from the comfort of your own home?

You can join a video call on your own device, such as a smartphone or tablet.

It’s really simple, follow the instructions below.

To speak to an Adviser now, please complete the form below

Once we have your details, we will send you a video call link via text message to the telephone number you provide. Therefore, please ensure this telephone number can receive text messages.

This should only take a few minutes, so please make sure you are ready for the video call before you submit the form.

Please be aware that this service is available between 9am and 4pm, Monday – Friday. It will not be possible for us to respond to a request outside of these hours

Enter your details

We collect this information for the security and safety of our staff. All information provided will be collected and used in accordance with our Citizens Advice Privacy Policy and the UK General Data Protection Regulation (GDPR).

Need Support?

If you are using our video call service for the first time or would like more information about our video calls, please visit our ‘Guidance for making a video call’ webpage by clicking the button below.

Video Call Etiquette

To ensure a smooth video call experience, please familiarise yourself with our video call etiquette below.

Create the best possible environment

Please treat the video call as if you are meeting the Adviser in real life
Find a quiet space so that our Adviser can hear you clearly
Ensure proper lighting and position your camera correctly so that we can see your face

Participant etiquette

Dress appropriately (fully dressed) as you would when attending an appointment in real life
Be professional and speak kindly and respectfully. We will not tolerate any abuse
Be ready to actively listen and engage with your Adviser so that you can get the most out of your advice session

PLEASE NOTE: Calls may be recorded for quality and security purposes.