The Kent Advice Hub is a free, confidential, independent, and impartial advice service delivered by a network of Citizens Advice organisations in Kent. We are independent charities and part of the Citizens Advice network across England and Wales.
We are here to advise and support people across Kent who are struggling financially due to the cost-of-living crisis. Whether you need help with budgeting or dealing with any debts, our trained Advisers are here to help you find a way forward. Our goal is to help make advice more accessible.
The service can be accessed between Monday to Friday, from 9am to 4pm.
We are independent of creditors, the Council, and the Government. We won’t pass on any information you tell us without your consent.
The service is partially funded by Kent County Council (KCC) through its Helping Hands Scheme and the UK Government Crisis and Resilience Fund. They have funded the service to enable Kent residents facing extreme financial pressures to seek advice as soon as possible.
We answered 8,200 calls through our free Adviceline and video advice in 2024/25 and supported 19,000 people with tailored advice on over 42,000 issues.
We find that clients’ cases are increasingly complex, with people seeking our support for multiple issues that have built up to create the difficulties they are facing, however broadly this includes:
Owing to the nature of our work we do not always know the outcomes of our advice, because once problems are resolved, clients tend to move on quickly. However, of those clients who have kept in contact, our advice and support resulted in over £4,700,000 in financial outcomes and many more positive results for clients’ housing, health and wellbeing, life prospects.
Whilst open and accessible to all, we target our services to the most vulnerable people in our community, including those on low incomes, people with disabilities and long-term health conditions, older people, and those who are socially excluded for many reasons. During this period, notable indicators of the profile of our clients include: