All current roles are employed by North and West Kent Citizens Advice & Kent Law Centre and are delivered as part of the Kent Advice Hub partnership with Kent County Council .
We offer a friendly and supportive work environment and the chance to make a real difference to the lives of local people.
Take a look at our Behaviours Framework for a sense of the attitudes and approaches we take to our work at North & West Kent Citizens Advice and Kent Law Centre. It draws together the behaviours and expectations which we believe are essential for our organisation to be inclusive and effective.
We want our staff to feel appreciated and well rewarded for the valuable work they do, so we try to offer generous benefits to our employees including:
→ A 35 hour working week, with flexibility where needed
→ 30 days annual leave days (including bank holidays) for full time staff, plus an 4 additional days leave between Christmas and New Year
→ Payment of professional fees and memberships where applicable
→ Policies that support a healthy work-life balance
→ Pension scheme
→ Commitment to continued professional development
Comfortable offices in town centre locations
Promoting equality, valuing diversity and working inclusively are integral to our ethos as an employer and service provider. We will take steps to recruit from the widest pool of qualified candidates practicable, ensuring that employment opportunities are open and accessible to all on the basis of their individual qualities and personal merit. We are a Disability Confident Employer.
Debt Adviser
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Salary: £28,373 – £32,723 per annum, depending on experience, pro-rata for part-time.
Status: Permanent
Location: A CAKLC office: Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells. Some travel will be needed on occasion within Kent for meetings with colleagues and clients. There will be scope for 1-2 days/week home working, dependent on needs of the service.
Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?
We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.
As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.
We’re looking for someone with:
→ Experience delivering debt advice at casework level
→ Strong communication and client advocacy skills
→ The ability to manage a varied caseload and achieve positive outcomes
→ A commitment to empowering people and improving access to justice
In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.
For further information, please download the job pack: Debt Adviser Job (Local) Pack
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements, to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Debt Adviser (Remote)
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Salary: £28,373 – £32,723 per annum, depending on experience, pro-rata for part-time.
Status: 12-month fixed term contract, with potential to extend subject to funding.
Location: Flexible – Anywhere in the UK
Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?
We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.
As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.
We’re looking for someone with:
→ Experience delivering debt advice at casework level
→ Strong communication and client advocacy skills
→ The ability to manage a varied caseload and achieve positive outcomes
→ A commitment to empowering people and improving access to justice
In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.
For further information, please download the job pack: Debt Adviser Job (Remote) Pack
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements, to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Trainee Debt Adviser
Hours: Full-time: 35 hours per week.
Salary: £24,551.80 per annum, with scope to increase as experience gained
Location: Office based – Gravesend, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent. Location Some travel may be needed on occasion within North & West Kent, to meet with colleagues and clients
Looking for a career where you can make a real difference?
Every day, people across Kent face difficult financial situations that can feel overwhelming. As a Trainee Debt Adviser, you’ll receive full training and support to develop specialist advice skills, helping people understand their options, manage debt and improve their financial wellbeing.
No previous debt advice experience is required. We’re looking for someone who is empathetic, a great communicator and genuinely motivated to learn. Through a structured training programme, you’ll develop the knowledge and practical skills needed to become a qualified specialist adviser.
→ Complete specialist debt advice training
→ Support clients facing financial difficulties
→ Learn how to provide advice and casework
→ Work alongside experienced advisers in a supportive team
→ Build a rewarding career helping people overcome debt problems and move forward with confidence
→ Full training and development opportunities
→ Flexible and supportive working culture
→ Make a genuine difference in people’s lives
→ Develop specialist skills in a growing and rewarding field
→ Work for an organisation committed to improving access to justice and changing lives
If you’re looking for a meaningful role where you can learn, grow and help people when they need it most, we’d love to hear from you.
Apply today and start your journey towards becoming a specialist Debt Adviser.
For further information, please download the job pack: Trainee Debt Adviser Job Pack
To apply for this role, please download and complete an application form and diversity monitoring form
and email to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Money & Mental Health Caseworker (Local)
Hours: Full or part-time considered. Full-time = 37.5 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Salary: £30,400 – £35,061 per annum, depending on experience, pro-rata for part-time.
Status: Permanent
Location: A CAKLC office: Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells. Some travel will be needed on occasion within Kent for meetings with colleagues and clients. There will also be scope for 1-2 days/week home working, dependent on needs of the service.
Are you an experienced adviser or caseworker who wants to make a lasting impact on the lives of people facing some of the toughest challenges?
Our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project’s innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent.
As a Money & Mental Health Caseworker, you’ll become a trusted source of support for vulnerable clients, helping them navigate complex financial situations, maximise income, reduce debt, access benefits and regain control of their lives. You’ll take a holistic, trauma-informed approach, working alongside healthcare professionals, support services and community partners to achieve meaningful, long-term outcomes for clients.
→ Deliver specialist debt and welfare benefits advice
→ Manage a varied caseload of clients with complex needs
→ Advocate with creditors, statutory agencies and support services
→ Help clients access benefits, grants and financial support
→ Build trusted relationships with people experiencing mental health challenges
→ Work collaboratively with health, social care and community partners
→ Support clients to improve their financial resilience, wellbeing and independence
→ Has experience delivering advice, casework or support services
→ Understands debt, welfare benefits or financial capability issues
→ Can build rapport with vulnerable clients and work in a compassionate, person-centred way
→ Is organised, resilient and able to manage a varied caseload
→ Shares our commitment to tackling poverty, inequality and social exclusion
You’ll be joining a supportive, ambitious organisation where your work has a direct and measurable impact on people’s lives. Every day you’ll help individuals who may feel overwhelmed, isolated or unable to move forward, providing the practical support and advocacy that enables them to achieve greater stability, confidence and wellbeing.
If you’re passionate about combining technical advice skills with compassion, persistence and creativity, we’d love to hear from you.
For further information, please download the job pack: Money & Mental Health Caseworker (Local) Job Pack
To express an interest in this position, please send your CV to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Money & Mental Health Caseworker (Remote)
Hours: Full or part-time considered. Full-time = 37.5 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Salary: £30,400 – £35,061 per annum, depending on experience, pro-rata for part-time.
Status: 12-month fixed term contract, with potential to extend subject to funding.
Location: Anywhere in the UK.
Are you an experienced adviser or caseworker who wants to make a lasting impact on the lives of people facing some of the toughest challenges?
Our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project’s innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent.
As a Money & Mental Health Caseworker, you’ll become a trusted source of support for vulnerable clients, helping them navigate complex financial situations, maximise income, reduce debt, access benefits and regain control of their lives. You’ll take a holistic, trauma-informed approach, working alongside healthcare professionals, support services and community partners to achieve meaningful, long-term outcomes for clients.
→ Deliver specialist debt and welfare benefits advice
→ Manage a varied caseload of clients with complex needs
→ Advocate with creditors, statutory agencies and support services
→ Help clients access benefits, grants and financial support
→ Build trusted relationships with people experiencing mental health challenges
→ Work collaboratively with health, social care and community partners
→ Support clients to improve their financial resilience, wellbeing and independence
→ Has experience delivering advice, casework or support services
→ Understands debt, welfare benefits or financial capability issues
→ Can build rapport with vulnerable clients and work in a compassionate, person-centred way
→ Is organised, resilient and able to manage a varied caseload
→ Shares our commitment to tackling poverty, inequality and social exclusion
You’ll be joining a supportive, ambitious organisation where your work has a direct and measurable impact on people’s lives. Every day you’ll help individuals who may feel overwhelmed, isolated or unable to move forward, providing the practical support and advocacy that enables them to achieve greater stability, confidence and wellbeing.
If you’re passionate about combining technical advice skills with compassion, persistence and creativity, we’d love to hear from you.
For further information, please download the job pack: Money & Mental Health Caseworker (Remote) Job Pack
To express an interest in this position, please send your CV to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Trainee Money & Mental Health Caseworker
Hours: Full-time: 37.5 hours per week.
Salary: £26,305.50 per annum, with scope to increase as experience gained. (For information, salary for a fully trained Caseworker is £30,400 – £35,061)
Location: Office based – Gravesend, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent. Location Some travel may be needed on occasion within North & West Kent, to meet with colleagues and clients
Looking for a career where you can make a lasting impact on the lives of people facing some of the toughest challenges?
Our award-winning Money & Mental Health Project supports people experiencing mental health challenges alongside debt, benefits, housing and financial difficulties. The project’s innovative, person-centred approach was recognised with the Kent Healthwatch Recognition Award 2025 and continues to transform lives across Kent.
As a Trainee Money & Mental Health Project Caseworker, you’ll receive full training and support to develop the knowledge and practical skills needed to become a specialist adviser. As your confidence and experience grow, you will help clients by becoming a consistent and trusted point of contact, taking time to understand each client’s circumstances and providing practical support and holistic advice for as long as needed to reach a sustainable outcome.
No previous advice experience is required. We’re looking for someone who is empathetic, a great communicator and genuinely motivated to learn. Through a structured training programme, you’ll develop the knowledge and practical skills needed to become a qualified specialist adviser.
→ Complete specialist debt and benefits advice training
→ Learn how to provide advice and casework
→ Advocate with creditors, statutory agencies and support services
→ Help clients access benefits, grants and financial support
→ Build trusted relationships with people experiencing mental health challenges
→ Work collaboratively with health, social care and community partners
→ Support clients to improve their financial resilience, wellbeing and independence
→ Work alongside experienced advisers in a supportive team
→ Build a rewarding career helping people overcome debt problems and move forward with confidence
→ Full training and development opportunities
→ Flexible and supportive working culture
→ Make a genuine difference in people’s lives
→ Develop specialist skills in a growing and rewarding field
→ Work for an organisation committed to improving access to justice and changing lives
→ If you’re looking for a meaningful role where you can learn, grow and help people when they need it most, we’d love to hear from you.
Apply today and start your journey towards becoming a specialist Adviser.
For further information, please download the job pack: Trainee M&MH Adviser Job Pack
To apply for this role, please download and complete an application form and diversity monitoring form
and email to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Salary: Full Time Equivalent = £24,479 per annum. Actual salary = £19,233.50 per annum.
Hours: Part-time: 27.5 hours per week, Monday – Friday, 9am – 3pm
Contract: Permanent
Location: Gravesend, with some to other North & West Kent offices on occasion.
Are you passionate about helping people and providing excellent customer service? Do you enjoy working in a fast-paced environment where no two days are the same?
We’re looking for a friendly, organised and proactive Meet & Greet / Administrator to join our Kent Advice Hub team. This is a rewarding opportunity to play a vital role in helping people access the advice and support they need.
As the first point of contact for clients, you’ll welcome and support individuals accessing our video advice service, guide them through the process, manage appointments and client records, and help ensure the smooth running of our service. You’ll also provide a range of administrative support, helping our teams deliver high-quality advice to people across Kent.
→ Supporting clients to access Kent Advice Hub and Citizens Advice services
→ Managing online demand and adviser availability
→ Assisting with client paperwork and maintaining accurate records
→ Uploading documents and updating Casebook records
→ Supporting office administration, post management and shared inboxes
→ Working with colleagues to deliver an efficient, welcoming and accessible service
→ Has experience in an administration, reception, customer service or client-facing role
→ Has excellent communication and organisational skills
→ Is confident using digital systems and managing information accurately
→ Enjoys helping people and delivering great customer service
→ Can work calmly and professionally in a busy environment
→ Shares our commitment to supporting local communities
At North & West Kent Citizens Advice & Kent Law Centre, you’ll be part of a values-driven organisation making a real difference to people’s lives every day. You’ll join a supportive team committed to helping communities across Kent navigate life’s challenges and find their way forward.
Apply today and help us ensure that everyone who needs advice can access it quickly, easily and with confidence.
For further information, please download the job pack: Kent Advice Hub Meet & Greet / Administrator Job Pack
To apply for this role, please download and complete an application form and diversity monitoring form
and email to: ann.starke@nwkent.cab.org.uk
Closing date for applications: Sunday 23rd August 2026, 5pm
Hours: Full-time: 35 hours per week, Monday – Friday
Salary: £28,373.80 per annum.
Location: Hybrid working in North & West Kent.
A CAKLC office base in Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent. Regular travel around Kent will be needed to meet with potential and existing partners and to promote the Kent Advice Hub. For this reason, you must be able to travel without reliance on public transport. There will be scope for some home working, depending on needs of the service.
Are you an organised, proactive relationship-builder who enjoys making things happen?
We’re looking for a Project Delivery Officer to help deliver and develop the Kent Advice Hub, an innovative county-wide service improving access to free, confidential advice through video advice and community-based kiosks across Kent.
This is a varied and rewarding role where you’ll:
→ Coordinate projects and service delivery across Kent
→ Build relationships with community organisations, local authorities and partners
→ Support the development of community kiosk locations
→ Monitor performance and use data to drive service improvements
→ Help shape new ideas and opportunities to expand access to advice
→ Make a real difference for people facing financial hardship, housing problems, debt, benefits issues and other challenges
You’ll be part of a collaborative team committed to social justice and helping people find their way forward. This role offers genuine scope to take initiative, solve problems, and contribute to the growth of an ambitious and innovative service.
We’re looking for someone with:
→ Excellent organisational and communication skills
→ Strong relationship-building abilities
→ Confidence coordinating multiple activities and priorities
→ An eye for detail and performance monitoring
→ Initiative, curiosity and a problem-solving mindset
→ A commitment to helping people and supporting local communities
If you’re excited by the opportunity to develop partnerships, improve services, and help make advice more accessible across Kent, we’d love to hear from you.
For further information, please download the job pack: Project Delivery Officer Job Pack
To apply for this role, please complete an application form and diversity monitoring form and email to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Youth Engagement Officer
Hours: Full-time: 35 hours per week. Part-time would also be considered. Some flexibility is likely to be needed for evening and weekend working.
Salary: £28,373.80 per annum, pro rata for part-time.
Location: Hybrid working in North & West Kent.
A CAKLC office base in Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent. Regular travel around Kent will be needed to meet young people and community partners. There will be scope for some home working, depending on needs of the service.
Are you passionate about empowering young people and helping them develop the skills, confidence and knowledge they need to thrive?
North & West Kent Citizens Advice and Kent Law Centre is looking for an enthusiastic and creative Youth Engagement Officer to lead an exciting project that puts young people’s voices at the heart of advice and support services.
In this role, you’ll work directly with young people across Kent, supporting them to create engaging digital content including videos, podcasts, graphics and social media campaigns. Together, you’ll transform complex topics such as money management, housing, consumer rights, benefits and employment into practical, accessible information that helps young people make informed decisions about their futures.
→ Engaging and inspiring young people from diverse backgrounds
→ Delivering workshops, creative sessions and outreach activities
→ Supporting youth-led content creation across digital platforms
→ Building partnerships with schools, colleges and community organisations
→ Helping young people develop confidence, leadership and life skills
→ Measuring impact and shaping the future of our youth engagement programme
→ Has experience working with young people or community groups
→ Understands how social media can be used positively for education and engagement
→ Is creative, organised and full of ideas
→ Can build strong relationships and motivate others
→ Is passionate about helping young people realise their potential
For further information, please download the job pack: Youth Engagement Officer Job Pack
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements, to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Kiosk Champion (Kent Advice Hub)
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday to Friday. Part-time must be minimum of 14 hours over 2 days/week
Salary: £26,863.20 per annum FTE, pro-rata for part-time.
Status: Permanent
Location: Community-based in North & West Kent. Whilst you will have a base in your most local CAKLC office (Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells) the role will be primarily delivered in community settings.
Regular travel around North & West Kent will be needed. For this reason, you must be able to travel without reliance on public transport.
Do you enjoy helping people, building relationships and making a real difference in your community?
We’re looking for a Kiosk Champion to support the growth of the Kent Advice Hub, an innovative service bringing free, confidential advice directly into communities through video advice kiosks.
As a Kiosk Champion, you’ll be the friendly face of the service, welcoming clients, helping them access advice through kiosk technology, and supporting people who may be experiencing digital barriers. You’ll work closely with community organisations, promote the service locally, gather feedback, and help ensure more people can access support before problems reach crisis point.
What you’ll be doing:
→ Supporting people to access advice through community-based kiosks
→ Reducing digital exclusion and increasing confidence with technology
→ Building relationships with local organisations and community partners
→ Promoting the Kent Advice Hub across Kent communities
→ Monitoring usage and helping improve the service
→ Representing the project at community events and stakeholder meetings
We’re looking for someone who:
→ Has experience working with the public or service users
→ Is confident using digital technology and online systems
→ Has excellent communication and relationship-building skills
→ Is passionate about helping people and strengthening communities
→ Can work independently while supporting a wider project team
→ Wants to be part of an innovative service improving access to advice across Kent
For further information, please download the job pack: Kiosk Champion Job Pack
To apply for this role, please download and complete an application form and diversity monitoring form
and email to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Immigration Solicitor or Barrister
Salary: £38,000 – £45,000 per annum, depending on experience, pro-rate for part-time.
Hours: Full or part-time considered
Contract: Permanent
Location: Flexible — fully remote within the UK, or hybrid from any North & West Kent Citizens Advice & Kent Law Centre office (Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge, Tunbridge Wells or Folkestone)
Are you an experienced Immigration Solicitor or Barrister who wants to use your legal expertise to make a real difference for vulnerable migrants and marginalised communities?
We are looking for a highly motivated and compassionate legal professional to join our specialist immigration team at North & West Kent Citizens Advice and Kent Law Centre.
This is an exciting opportunity to help grow and strengthen our immigration and asylum legal aid provision as part of Kent Law Centre — the newest Law Centre in the country.
You will provide high-quality immigration legal advice, casework and representation to clients across Kent, including people facing complex and urgent issues. The role will involve Legal Aid casework including cases at the first and upper tier tribunal and judicial review where appropriate, advocacy where appropriate, support for junior colleagues, and contributing to the ongoing development of a service that is rooted in access to justice, dignity and social change.
We are particularly interested in hearing from candidates who have:
→ At least two years’ PQE as a qualified Solicitor or Barrister.
→ IAAS Senior Caseworker and Supervisor accreditation.
→ Recent experience of Legal Aid Agency immigration advice, representation and billing.
→ Experience managing complex immigration caseloads.
→ Knowledge of appeals before the First-tier Tribunal and Upper Tribunal.
→ A strong commitment to access to justice, client-centred practice and equality, diversity and inclusion.
Experience of judicial review, public law matters, supervising colleagues, and of working in the voluntary and community sector would be an advantage, but we are also keen to hear from people who want to develop their practice in these areas within a supportive team.
We particularly welcome applications from people who are underrepresented in the legal advice sector, including people from Black, Asian and Minority Ethnic communities and people with lived experience of migration.
For further information, please download the job pack: Immigration Solicitor or Barrister Job Pack
How to apply
To express your interest, please send your CV to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Family Solicitor
Salary: £40,000 – £50,000 per annum, depending on experience, pro rata for part-time.
Hours: Full or part-time considered
Contract: Permanent
Location: Our offices in Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge, Tunbridge Wells or Folkestone, with some travel across Kent and scope for 1–2 days’ home working per week, depending on service needs.
Are you an experienced Family Solicitor who wants to use your legal skills to make a real difference?
This is a rare opportunity to join North & West Kent Citizens Advice and Kent Law Centre at an exciting stage in our development. We are expanding our family law work with the aim of securing a family legal aid contract, helping to improve access to justice for vulnerable people and families across Kent.
Kent is widely recognised as a “legal aid desert”, where many people struggle to access specialist legal advice at some of the most difficult points in their lives. We want to help change that.
You will provide specialist family legal advice, casework and representation, manage your own caseload, support legal aid compliance, and help shape the development of our family advice team.
The role will include:
→ Managing family law matters including Private Law Child Arrangements Orders, Public Law Care Proceedings and domestic violence.
→ Providing legal representation, including court representation where appropriate.
→ Meeting legal aid billing and compliance requirements once the contract is secured.
→ Supervising and supporting our CILEX-qualified Family Adviser.
→ Helping to build referral partnerships and integrate family work into our wider advice model.
We are looking for a qualified Solicitor or Chartered Legal Executive with Practice Rights, at least three years’ PQE, and the ability to meet Legal Aid Agency supervisor requirements for family law.
You will bring strong family legal aid experience, confidence managing complex caseloads, sound knowledge of legal aid compliance, and a sensitive, client-centred approach to working with vulnerable clients.
For further information, please download the job pack: Family Solicitor Job Pack
How to apply
To express your interest, please send your CV to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Team Leader (Advice Supervisor)
Salary: £27,685 per annum (pro rata for part-time)
Hours: Full or part-time considered
Contract: Permanent
Location: Gravesend, Dartford, Swanley or Tunbridge Wells
We are looking for an enthusiastic and experienced adviser to join our growing organisation as a Team Leader (Advice Supervisor). This is an exciting opportunity to lead and develop a team delivering life-changing advice to local people across North & West Kent.
CAKLC is an independent charity affiliated with both the Citizens Advice network and the Law Centre Network. We provide free, high-quality advice and legal support to more than 19,000 people each year across North and West Kent, helping people overcome challenges relating to debt, benefits, housing, employment, immigration and more.
As demand for our services continues to grow, we are investing in our people and developing innovative ways to reach those who need us most. This is an exciting time to join us and help shape the future of advice services in Kent.
As Team Leader, you will play a vital role in ensuring local people receive timely, accurate and client-centred advice. You will support, supervise and develop a team of Advisers, helping them build confidence, skills and knowledge while maintaining excellent standards of advice quality.
You will:
→ Lead and support a team of paid staff and volunteers.
→ Supervise advice sessions and provide guidance on complex cases.
→ Monitor and improve the quality of advice through case checking and feedback.
→ Support project delivery and achievement of service targets.
→ Help identify and manage safeguarding, data protection and service quality issues.
→ Contribute to service improvement and organisational development.
→ Foster a positive, supportive and collaborative team culture.
We’re looking for someone who:
→ Has substantial experience delivering high-quality advice services.
→ Has strong knowledge of advice work and good professional judgement.
→ Enjoys supporting and developing others.
→ Can motivate teams and create a positive working environment.
→ Has excellent communication and organisational skills.
→ Is committed to access to justice and supporting vulnerable people.
→ Thrives in a fast-paced environment and can manage competing priorities.
Whether you’re already supervising advisers or you’re an experienced adviser ready to take the next step in your career, we’d love to hear from you.
For further information, please download the job pack: Team Leader Job Pack
How to apply
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements, to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday – Friday. Part-time must be minimum of 21 hours over 3 days/week
Salary: £24,551.80 per annum, pro-rata for part-time
Contract: Permanent
Location: Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent. Regular travel will be needed within North and West Kent for attendance at outreach activities such as community events and groups. For this reason, you must be able to travel without reliance on public transport.
Are you passionate about helping people navigate rising energy costs and the cost-of-living crisis? Do you have experience supporting customers or providing advice, either face-to-face or over the phone? If so, we’d love to hear from you.
We’re looking for an Energy Adviser to join our friendly and supportive team. In this rewarding role, you’ll help people reduce energy costs, improve energy efficiency, access grants and rebates, manage energy debt, and deal more confidently with energy suppliers. You’ll also play a key role in reaching local communities through events, presentations and outreach activities.
→ Providing practical energy and cost-of-living advice to local people
→ Supporting clients to maximise income and reduce fuel poverty
→ Advising on grants, rebates, energy debt and energy efficiency measures
→ Attending community events and delivering energy awareness sessions
→ Helping people access wider Citizens Advice services before problems reach crisis point
→ Contributing to a project focused on achieving meaningful outcomes for local people and meeting funder target
→ Experience of giving advice or supporting customers
→ Excellent communication and problem-solving skills
→ A positive and organised approach to achieving targets
→ A genuine desire to improve people’s lives and strengthen local communities
→ Previous energy advice experience is welcome but not essential, as full training will be provide
Ready to help people stay warm, reduce costs and build a more secure future? Apply today and become part of a team that makes a real difference in our communities.
For further information, please download the job pack: Energy Adviser Job Pack
To apply for this role, please download and complete an application form and diversity monitoring form
and email to: ann.starke@nwkent.cab.org.uk
Closing date for applications: Sunday 23rd August 2026, 5pm
Adviceline Adviser
Hours: Full-time – 35 hours per week
Salary: £24,551 per year
Location: A CANWK office – Gravesend, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells in Kent
Contract: Permanent
Are you passionate about helping people and making a real difference in your local community?
Perhaps you’re looking for a first step into a career in law, advice or public services?
We’re looking for empathetic, motivated individuals to join our Adviceline team, supporting thousands of people across North & West Kent to find a way forward—whatever their problem.
About the Role
As an Adviceline Adviser, you’ll be part of a friendly team answering telephone and video calls from clients seeking advice. You’ll listen carefully, gather information, and provide clear guidance to help people understand their rights and options.
You’ll play a vital role in ensuring our community receives timely, accessible, and high‑quality support—whether someone is facing a crisis, navigating a complex issue, or simply needs help to understand their next steps.
What We’re Looking For
You don’t need to be an expert from day one—we provide full training. What matters most is that you are:
→ A great listener with strong communication skills
→ Calm, patient, and able to handle sensitive situations
→ Organised, curious, and willing to learn
→ Passionate about helping people from all backgrounds
→ Able to work well as part of a supportive team
What We Offer
→ A supportive, inclusive environment where diversity is valued
→ Comprehensive training and ongoing development
→ Comfortable, well‑located offices across North & West Kent
→ The chance to build meaningful skills and make a lasting impact in your community
For further information, please download the job pack: Adviceline Adviser Job Pack
How to Apply
To apply for this role, please complete an application form and diversity monitoring form and email to: ann.starke@nwkent.cab.org.uk
There is no closing date—we will keep the role open until we find the right candidate, so early applications are encouraged.
Salary: Full Time Equivalent = £27,000 – £30,000 per annum depending on experience – pro rata for part-time. Actual salary = £10,800 – £12,000 per annum.
Hours: Part-time: 14 hours per week. We can offer flexibility on working days (Monday-Friday). Whether you prefer to work 2 full days or shorter hours across the week, we are open to discussing what works best for you.
Contract: Permanent
Location: Sevenoaks, Tonbridge or Tunbridge Wells
Do you believe that great organisations are built by supporting great people?
We’re looking for an experienced and people-focused HR Officer to join our friendly and ambitious team. This is an exciting opportunity to play a key role in supporting people who make a real difference to people’s lives every day across North and West Kent.
As our HR Officer, you’ll work closely with managers across the organisation, providing proactive support throughout the employee lifecycle. From recruitment and onboarding to employee wellbeing, learning and development, policy implementation and HR administration, you’ll help create a positive and inclusive workplace where people can thrive.
→ Supporting recruitment campaigns and onboarding processes
→ Providing HR advice and guidance to managers and colleagues
→ Maintaining HR records and ensuring compliance with employment legislation
→ Supporting wellbeing, engagement and learning initiatives
→ Assisting with employee relations matters and policy development
→ Helping us continue to build an inclusive, supportive and high-performing workplace culture
→ Has HR experience and a sound understanding of employment practices
→ Is highly organised with excellent attention to detail
→ Communicates confidently and builds positive relationships
→ Brings warmth, discretion and professionalism to every interaction
→ Shares our commitment to supporting colleagues and delivering excellent services to our communities
At North & West Kent Citizens Advice & Kent Law Centre, you’ll be part of a forward-thinking charity helping thousands of people find a way forward every year. You’ll join a supportive team, contribute to meaningful work and have the opportunity to make a real impact on the experience of our staff and volunteers.
For further information, please download the job pack: HR Officer Job Pack
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements, to: ann.starke@nwkent.cab.org.uk
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.