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It’s important to make sure that your client is getting all the help that you’re entitled to.
Get advice on your consumer rights including complaints and trading standards
For more support contact the national Citizens Advice Consumer Helpline 0808 223 1133
We can support clients in accessing emergency support including
Many foodbanks can be accessed by the client without a professional referral
Alternatively use the referral form for additional support
This fund is administered by Kent County Council
Please complete the referral form below to access other support including
Discrimination means treating you unfairly because of who you are.
Having a job is an essential part of most people’s lives. Whatever job you do, it is important to know what your rights are. If your client is facing issues with their employer, or are not sure that they are meeting all their obligations to them, we can help.
With the rising costs of fuel, energy advice has never been more important. Our expert energy advisers can provide help in the following ways:
Relationship issues, child maintenance, death and wills, separation – these are all areas that can be extremely stressful, especially if you have not had to face them before and don’t know where to start.
Our advisers are trained to provide impartial and confidential advice across the full range of issues that affect families, whether it be couples or children, financial matters or education.
Housing is an issue for many people in Kent. In particular, if you’re renting or living in council property, you need to know your rights and responsibilities.
We can advise on handling problems with your landlord and help to avoid losing your home. Or if you’re paying a mortgage, you could find yourself threatened with eviction if you can’t cope with your mortgage payments. We can provide information on how to rent or buy a home, or just find somewhere to live.
Thank you for helping your client access and understand the information available online. If they need support from one of our advisers the quickest route is via Kent Advice Hub video call from their own device or one of our kiosks. Alternatively please complete the referral form below and we will direct to the correct team
Please complete the online form below on behalf of your client. We will aim to respond as soon as possible, but depending on workload, it may be a few days
You may feel that your client is unable to get the help they need by searching online or from using a kiosk, making n video call or phoning themselves. In these instances you can refer them yourself to Citizens Advice directly but using the form below.
Please make sure your client agrees to your submitting a form on their behalf and make them aware that in so doing, Citizens Advice will store their information on their systems and use it to provide advice and improve services. If your client would like more details about their rights and how Citizens Advice uses their information you can read them our privacy policy here.
